Ruthlake Farm Return / Refund / Shipping Policy

Return / Refund Policy

1. All Sales Are Final

All purchases made through our online store are final. We do not offer refunds, returns, or exchanges for any reason once an order is placed.

2. Exceptions (Wrong or Damaged Items Only)

We will only consider an exception if:

  • You received the wrong item, or

  • Your item arrived damaged or defective

If you believe your order qualifies, you must contact us within 7 days of delivery at support@ruthlakefarm.net and include:

  • Order number

  • Photos of the item purchased

  • Photos of the packaging and shipping label

3. Order Cancellations

Orders cannot be canceled once submitted, as processing begins immediately.

Shipping Policy & Disclaimers

1. Processing & Delivery Times

  • Orders require 3-5 business days for processing before shipment.

  • Shipping times shown at checkout are estimates only and are not guaranteed.

2. Carrier Delays

Once an order has shipped, delivery time is outside our control.

We are not responsible for delays caused by:

  • USPS, UPS, FedEx, DHL, or any carrier

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete addresses provided by the customer

3. Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier that are lost or stolen.

Customers must contact the carrier directly to file a claim.

4. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

We cannot refund or replace orders shipped to an incorrect or incomplete address entered at checkout.

5. Shipping Damage

If your order arrives damaged, contact us within 7 days with:

  • Photos of the damage

  • Photos of packaging

  • Photos of the shipping label

We will assess whether the order qualifies under our limited exceptions.

6. International Shipping

For international customers:

  • Customs fees, import duties, taxes, or VAT are the customer’s responsibility.

  • We are not responsible for delays or holds caused by customs.

7. Delivery Attempts & Returned Packages

If a package is returned due to failed delivery attempts or failure to pick up from the carrier, the customer is responsible for re-shipping fees.

Contact Us

If you have questions about this policy, please contact us at: support@ruthlakefarm.net